TEST BANK FOR JOURNEY
ACROSS THE LIFE SPAN 6TH
EDITION BY POLAN
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WTB-02-1
Chapter 2. Communication – Test Questions
1. Communication is the:
a. Last step in the nursing process
b. Most vital link between diagnosis and disease
c. Exchange of information and ideas
d. Basis for all thinkingprocesses
Answer:
2. Part of the communication process is:
a. Emotional
b. Mental
c. Physical
d. Feedback
Answer:
3. The person who interprets the message is called the:
a. Sender
b. Receiver
c. Method
d. Process
Answer:
4. A form of verbal communication is:
a. Body language
b. Gestures
c. Appearance
d. Words
Answer:
5. A professional appearance by the health care worker can communicate:
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Polan, Journey Across the Life Span, 6e WTB-02-2
a. Incompetence
b. Uncaring
c. Pride
d. Acceptance
Answer:
6. Which of the following behaviors by your patient indicates a willingness to communicate?
a. Downcast eyes
b. Face toward you
c. Legs tightly crossed
d. Slumping posture
Answer:
7. Which of the following describes nonverbal behavior? Select all that apply. Formatted: Font: Italic
a. Gestures
b. Spoken word
c. Tone of voice
d. Aggressive style
Answer:
8. Periods of silence during the communication process allow the health care worker to:
a. Redirect the patient
b. Observe nonverbalbehavior
c. Relieve the patient’sanxiety
d. Minimize rejection
Answer:
9. The communication style that serves to empower the individual is:
a. Assertive
b. Unassertive
c. Aggressive
d. Passive
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