TEST BANK FOR JOURNEY

ACROSS THE LIFE SPAN 6TH

EDITION BY POLAN

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WTB-02-1

Chapter 2. Communication – Test Questions

1. Communication is the:

a. Last step in the nursing process

b. Most vital link between diagnosis and disease

c. Exchange of information and ideas

d. Basis for all thinkingprocesses

Answer:

2. Part of the communication process is:

a. Emotional

b. Mental

c. Physical

d. Feedback

Answer:

3. The person who interprets the message is called the:

a. Sender

b. Receiver

c. Method

d. Process

Answer:

4. A form of verbal communication is:

a. Body language

b. Gestures

c. Appearance

d. Words

Answer:

5. A professional appearance by the health care worker can communicate:

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Polan, Journey Across the Life Span, 6e WTB-02-2

a. Incompetence

b. Uncaring

c. Pride

d. Acceptance

Answer:

6. Which of the following behaviors by your patient indicates a willingness to communicate?

a. Downcast eyes

b. Face toward you

c. Legs tightly crossed

d. Slumping posture

Answer:

7. Which of the following describes nonverbal behavior? Select all that apply. Formatted: Font: Italic

a. Gestures

b. Spoken word

c. Tone of voice

d. Aggressive style

Answer:

8. Periods of silence during the communication process allow the health care worker to:

a. Redirect the patient

b. Observe nonverbalbehavior

c. Relieve the patient’sanxiety

d. Minimize rejection

Answer:

9. The communication style that serves to empower the individual is:

a. Assertive

b. Unassertive

c. Aggressive

d. Passive

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