CIS109 Post Assessment

You work as a Project Manager for uCertify Inc. You have been requested by the management to

show graphical representation of roles and responsibilities of different project team members.

Which of the following will you produce? RACI chart

An analysis has been done regarding the expansion of the customer information database. The

result specifies that the disk capacity must be increased to contain the projected growth of the

database in the near future. Which process is accountable for sharing this information on time to

ensure that the available disk space is adequate? Capacity Management

Which of the following is the objective of Information Security Management? It manages

information security effectively within all service providers.

Which one of these statements best reflects the purpose of continual service improvement? To

improve the efficiency of services and service management processes

In which system will the information regarding configuration items and service assets be held?

CMS

In uCertify Inc, the sales department has relocated internally with their people as well as IT

resources. A service Desk employee has been assigned the task to relocate the department's

workstations. In which of the following ITIL processes is this employee currently playing a role?

Change Management

Which of the following statements are correct? It is the responsibility of the information security

manager to: 1 and 3

1. Produce and maintain the information security policy.

2. Define the data security requirements for the business.

3. Ensure business impact analysis and risk analysis are conducted.

Which of these statements is/are correct? Both

1. A resource is a generic term used to describe IT infrastructure, people, money, or other

items that make up a service.

2. A capability is the ability of an organization, person, process, or IT service to carry out an

activity.

Capacity Management provides the required IT resources consistently at the right time and at the

right cost according to present and future needs of the business. Which of the following are the

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benefits of Capacity Management? More reliable forecasts provide earlier and more accurate

response to the requests made by the customer. Reduced risks related with existing services as

the resources are managed effectively, and the equipment performance is monitored

continuously. Greater efficiency is provided as demand and supply are balanced at an early stage.

Which part of Service Lifecycle has the purpose of "Planning and managing resources that are

required to deploy a release into production"? Service Transition

Which of the following assesses risks, determines costs to alleviate those risks, and prioritizes

the recovery plan developed through Risk Assessment? IT Service Continuity Management

Which of the following ITIL processes is responsible for annually allocating the costs of

underpinning contracts? IT Financial Management

Which one of these statements best reflects the purpose of knowledge management? The purpose

of knowledge management is to ensure that perspectives, ideas, experience, and information are

shared in order to enable informed decision making.

Continual Service Improvement (CSI) aligns and realigns IT Services to changing business needs

by identifying and implementing improvements to the IT services that support the Business

Processes. Choose the appropriate business questions for CSI in correct order.

1. Where are we now?

2. What do we want?

3. What do we actually need?

4. What can we afford?

5. What will we get?

6. What did we get?

Which document refers to the steps that must be taken if there is a major gap in the projected

delivery quality of a service and the actual delivery? Service improvement plan

Which one of these statements best defines access management? Process of granting authorized

users the right to use a service, while preventing access to nonauthorized users

Release Management is used for platform-independent and automated distribution of software

and hardware, including license controls across the entire IT infrastructure. Which of the

following is NOT a type of Release unit? Surviving Change Release

Which of the following roles in Service Transition is made up of representatives from all areas

within the IT Service Provider, the Business, and Third Parties? The Change Advisory Board

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