COM100 Introduction to Human Communication At-Home Midterm Exam - Part 1 1 of 50 Interference in communication is also known as irritation. noise. channel. speaker. 2 of 50 ________________ metacommunication takes place prior to the actual speech. Reflective Adaptive Anticipatory Anxious 3 of 50 DECIDE is a ________________________ model. speech-making false decision-making listening 4 of 50 ________________ metacommunication takes place during the actual speech. Reflective Adaptive Anticipatory Anxious 5 of 50 The first step in DECIDE is create message. evaluate the receiver/situation. deliver message. define goal. 6 of 50 ________________ metacommunication takes place after the actual speech, conversation, or presentation. Reflective Adaptive Anticipatory Anxious 7 of 50 The process of making sense out of the world and sharing that sense with others by creating meaning through verbal and nonverbal messages is human communication. group communication. interpersonal communication. intrapersonal communication. 8 of 50 If a person insults you with a smile, instead of punching him or her in the nose, you decide he or she is just teasing. This is an example of selection. perception. reframing. attention. 9 of 50 DECIDE is the acronym used to remember the six basic steps that must be considered when you make communication decisions. Step 2 is create message. define goal deliver message. evaluate the receiver/situation.. 10 of 50 _________________ communication occurs between two people to manage relationships, whereas _______________ communication treats people as objects. Verbal, nonverbal Inclusive, critical Anticipatory, adaptive Interpersonal, impersonal 11 of 50 Communication accomplished through a mediated message that is sent to many people at the same time is mass communication. mediated communication. spiritual communication. romantic communication. 12 of 50 What type of listening would be used if Jim was trying to determine his employees' opinions on new healthcare coverage? Listening for enjoyment Listening for information Critical listening Precision listening 13 of 50 What type of listening would be used if Jim were attending a conference on how to have a successful business? Listening for enjoyment Listening for information Critical listening Precision listening 14 of 50 Which of the following is one way to apply the listening process to the DECIDE tool? Choosing the audience to listen to Knowing the audience and adapting language appropriately Listening to the goals during the communication process Choosing the communication method 15 of 50 Judonna and Candice were shopping at the mall. Judonna needed to go to the other end of the mall to get something. She said to Candice, "Meet me at 2:00 in front of Sears." Candice thought that in front meant outside in front of the parking lot entrance. Judonna thought that in front meant in front of the entrance on the inside of the mall. Judonna and Candice spent two hours waiting for each other. What language problem is reflected in this situation? Denotative meaning Polarization Bypassing Allness 16 of 50 Listening involves which of the following processes? Selecting, acknowledging, attending, comprehending, and responding Attending, sorting, interpreting, filtering, and rehearsing Awareness, rejecting, decoding, remembering, and reacting Selecting, attending, understanding, remembering, and responding 17 of 50 Which of the following steps are included in listening to evaluate? Separate facts and inferences Take down notes on everything the speaker says Try to put yourself in the speaker's shoes Identify pertinent information you want to remember 18 of 50 In their model for improving listening, the textbook authors suggest "Stop, Look, and Listen." The step "stop" refers to ________. stop moving around stop processing stop being self-focused stop talking 19 of 50 ________ meaning conveys the content of what a word means and the ________ meaning contains the feelings behind words. Concrete; abstract Denotative; connotative Abstract; concrete Connotative; denotative 20 of 50 Your roommate has just returned from giving her speech. She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit patiently while she continues her tirade against the instructor's criticism of her performance. When she is done, you say "It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose? Learning Evaluation Empathy Enjoyment 21 of 50 A word, sound, gesture, or visual signal that represents a thought, concept, or object is a(n) ________. meaning action trigger symbol 22 of 50 How can a person apply DECIDE in nonverbal communication? Choosing the communication method Evaluating the feedback from the receiver and determining if miscommunication has occurred Listening to the goals he/she has before communication occurs Only create verbal messages 23 of 50 As Sofia is talking with her friends, she notices Jackie is looking at a magazine. Sofia concludes, based on Jackie's non-verbal communication, that Jackie is not interested in what she is saying. Through which step in the DECIDE process did Sofia filter Jackie's nonverbal communication? Define communication goal Evaluate receiver and situation Create message Identify communication strategy 24 of 50 The statement "Nonverbal communication is non-linguistic" means that ________. nonverbal messages flow from one situation to the next, unlike verbal messages nonverbal messages vary widely across cultural groups nonverbal messages do not conform to the patterns of language nonverbal messages may be interpreted in a variety of ways 25 of 50 As Libby entered the library, her friend saw her and raised her finger perpendicular to her lips to indicate to Libby that she needed to remain quiet. What function was this behavior serving? Substituting Reinforcing Complementing Contradicting 26 of 50 The reason that nonverbal communication is more believable than verbal communication is that ________. verbal communication is a conscious activity; much of one's nonverbal is not nonverbal communication is less obvious than verbal communication nonverbal communication is mostly under one's conscious control verbal communication is more ambiguous than nonverbal communication 27 of 50 Greg's new job requires him to make a sales presentation in Korea. When he arrived, he was stressed due to the differences in language, customs, and food. How would you best describe what Greg was feeling? Low-context culture stress Exposure to co-cultures High-context culture stress Culture shock 28 of 50 Stephanie felt uncomfortable when she gave her first speech in class. She was the only AfricanAmerican in her class; all the other students were White. She had been raised in a neighborhood in St. Louis that was predominantly African-American, and she was accustomed to frequent audience responses that meant involvement with and support of the speaker. When her classmates sat there passively without saying a word and making few facial expressions, she felt they were bored, perhaps even hostile. Before her second speech, she continually told herself, "They don't mean to be rude or disinterested; they just have different cultural rules for appropriate behavior during a speech." This helped her feel more confident during her speech. Stephanie was using which method of adapting to the audience? Bafflegabs Visualization Empathizing Self-talk 29 of 50 Which of the following most clearly describes the difference between empathy and sympathy? In empathy, you experience a similar emotional reaction; with sympathy you don't. In empathy you acknowledge feelings; in sympathy you don't. In empathy, you feel sorry; in sympathy you don't. There are no differences: Empathy and sympathy are the same thing. 30 of 50 All of the following are immediacy cues EXCEPT face-to-face orientation. open posture. dominance. eye contact. 31 of 50 Donald Brown found that people in all cultures share a list of universal behaviors. Which of the following is NOT included in that list? Beliefs about death Rules for etiquette A division of labor by sex Value some degree of conflict 32 of 50 Three to 15 people who share a common purpose, feel a sense of belonging to the group, and exert influence on one another are known as a small group. a team. a clique. inclusion. 33 of 50 A primary group is a group that exists to help group members learn new information and ideas. provides treatment for problems that group members may have. exists to fulfill basic human needs. meets to seek a solution to a problem. 34 of 50 As a consumer, Judy was asked by a marketing firm to join a group to discuss different types of mattress pads so they could better develop and sell them. This was a primary. study group. virtual team. focus group. 35 of 50 Task roles help a group achieve its goal, while ___________ roles help manage relationships and affect group climate. norming social individual status 36 of 50 A problem-solving group exists to help group members learn new information and ideas. provides treatment for problems that group members may have. exists to fulfill basic human needs. meets to seek a solution to a problem. 37 of 50 In Jeremy's office, everyone knows they need to arrive early to meetings or they will not be invited to the boss's Friday lunch. This is a type of norm. social clique. individual bias. status promotion. 38 of 50 __________ power stems from being liked. Legitimate Referent Coercive Reward 39 of 50 ______________ is power that comes from the ability to provide rewards or favors. Legitimate Referent Coercive Reward 40 of 50 ______________ tension is anxiety and discomfort that occurs when a group first meets and ____________________ tension is conflict that occurs over norms, roles, leadership, and opinions; it develops after the members of the group have become acquainted with one another. Primary, secondary Early, late Small, large Open, closed 41 of 50 Which of the following behaviors is NOT part of a supportive climate? Provisionalism Equality Empathy Certainty 42 of 50 The statement "That is not a very good idea" is an example of which defensive climate behavior? Superiority Strategy Evaluation Neutrality 43 of 50 Standards for an acceptable solution are referred to as criteria. norms. roles. tactics. 44 of 50 Rick is the type of leader who leads by directing, controlling, telling, and ordering others. He is a(n) ________________ leader. democratic lassiez-faire transformational authoritarian 45 of 50 When James visits conferences with colleagues, he sees others who lead by shaping the vision of the group and by developing trust through quality interpersonal relationships with group members. James is intrigued by his colleagues and wants to be more like them. He wants to be a _________________ leader. democratic lassiez-faire transformational authoritarian 46 of 50 People who function on monochromic time prefer to do one thing at a time, pay attention to deadlines and schedules, and use time efficiently. do many things at once, place less emphasis on deadlines and schedules, and consider relationships to be more important than deadlines. wear as many watches as possible to stay in time with all cultures. flatter themselves by their ability to transcend time. 47 of 50 Discussion about the process and comments that help the group remain focused on the goals of the group or that point out how the group is doing its work are known as megadiscussion. massdiscussion. metadiscussion. maldiscussion. 48 of 50 During a heated argument, Jill explained, "From my perspective, I feel hurt when my car's gas tank is left on empty after it has been borrowed." Jill is using criteria. I-messages. metadiscussion. you-messages. 49 of 50 In communication interaction patterns, a group in which everyone talks to everyone is called a(n) ______________ network. all-channel wheel chain bubbly 50 of 50 The roles involved in small group communication include leadership, norming, and distracting roles. task, social, and individual roles. small, medium, and large roles. functional, situational, and transformational roles.