Sophia

Developing Effective Teams

Unit 1 - Challenge 1

1 — High Performing Teams: Team Development

1. Which stage of team development does this represent?

Adjourning

2. In which stage of team development are these staff members?

Norming

3. Select the stage of team development that aligns with this statement from Laura's pep talk.

Storming

2 — High Performing Teams: Key Characteristics

1. As Laura checks items off her meeting agenda and various individuals provide input and insight, she

beams at her team. She is so proud of the work they do at her clinic every day. They have always been a

very high performing team, and for that, she has always been thankful.

Select the statement that is true about high performing teams.

Team members have clearly-defined roles, which lead to accountability and empowerment.

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2. As Laura checks items off her meeting agenda and various individuals provide input and insight, she

beams at her team. She is so proud of the work they do at her clinic every day. They have always been a

very high performing team, and for that, she has always been thankful.

Select the statement that is true about high performing teams.

Strong communication leads to clear expectations.

3.As Laura checks items off her meeting agenda and various individuals provide input and insight, she

beams at her team. She is so proud of the work they do at her clinic every day. They have always been a

very high performing team, and for that, she has always been thankful.

Select the statement that is true about high performing teams.

High performing teams are able to come up with more rapid solutions and have increased productivity.

3 — Creating Common Goals

1. Select the most effective method of generating team goals.

Each team member generates ideas and presents them to the team manager, who then creates

common team goals.

2. Select the statement that is true about team goals.

Team goals should take individual role responsibilities into account.

3.

All of the following statements are true about team goals, EXCEPT:

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Long-term goals are the most important factor of team performance.

4 — Creating Common Goals: SMART Goals

1. Which of the two following statements represent the "action-oriented" portion of a SMART goal?

"After the design is approved, Jessica and Sam will begin engineering the new database."

"The next steps are for Matthew to research best practices for electronic record keeping, and Ayla to

outline approaches to the new set of features."

2.Which two of the following statements represent the "specific" portion of a SMART goal?

"As part of this project, we will ensure that the updates we make to our system are aligned with industry

best practices for record keeping."

"We will create two new pages on our website: one to schedule online appointments through our new

booking system, and one that allows clients to access their pets' medical records through a secure

portal."

3. Which two of the following statements represent the "time-phased" portion of a SMART goal?

"The project is due to be fully complete in December, but the first design should be done this week.”

"By the end of the year, all staff should be trained on the new system."

5 — Clarifying Roles and Responsibilities

1. After the meeting, the front desk manager, Ayla, pulls Laura aside to ask her about the new front desk

employee that will be starting next week. Ayla wants to make sure she understands the scope of the

new employee's role and how she will fit on the team.

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Which statement is true regarding defining team member roles?

Teams with poorly defined roles may leave work undone due to unclear responsibility.

2. After the meeting, the front desk manager, Ayla, pulls Laura aside to ask her about the new front desk

employee that will be starting next week. Ayla wants to make sure she understands the scope of the

new employee's role and how she will fit on the team.

Which statement is true regarding defining team member roles?

When roles are not clearly defined, two or more team members may put effort into the same tasks

3. After the meeting, the front desk manager, Ayla, pulls Laura aside to ask her about the new front

desk employee that will be starting next week. Ayla wants to make sure she understands the scope of

the new employee's role and how she will fit on the team.Many problems can result when roles are not

defined clearly.

Select one issue that commonly results from poorly defined roles.

The team is less efficient.

6 — Clarifying Roles and Responsibilities: Cross Training

Laura explains to Ayla that she wants the new front desk employee to be cross-trained in order to

expand collective skills and ensure team members have experience in other areas, especially as the

business continues to grow. With this plan in place, Laura is confident in her decision to retire; she

knows the business will be in good hands.

Select the option that is NOT a benefit of cross training.

Team members are able to eliminate any grey areas of responsibility.

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